Returns & Refunds
Effective Date: 21 September 2026
This policy applies to purchases made directly through kamfx.in and explains cancellation, return, replacement and refund handling.
1. Cancellation Before Dispatch
You may request cancellation before dispatch. If accepted, any prepaid amount will be refunded to the original payment method.
2. Cancellation After Dispatch
Once an order has been dispatched, cancellation may no longer be possible and eligibility will be considered under the return conditions below.
3. Damaged, Incorrect or Incomplete Orders
Please inform KAMFX as soon as reasonably possible, preferably within 48 hours of delivery, if the product has significant visible transit damage, is different from the model ordered or is missing important included items. Please share the order number and clear photographs where relevant.
4. Product Not Working / Manufacturing Defect
If a product appears defective on arrival or develops a functional issue immediately after installation, contact KAMFX promptly. For issues reported within 7 calendar days of delivery or authorised installation, as applicable, we may arrange inspection and offer technical assistance, repair, replacement or refund depending on the issue, stock availability and applicable consumer law.
5. Installed or Used Products
Kitchen chimneys, water purifiers and similar appliances may become unsuitable for resale after installation or use. A correctly supplied, installed and used product is generally not returnable merely because the customer changed their mind, no longer requires the product or prefers another model. This does not affect rights where the product is defective, materially different from what was ordered or otherwise eligible for a remedy under law.
6. Change-of-Mind Returns
A change-of-mind return may be considered only where expressly offered on the relevant product page or approved by KAMFX in writing before installation/use. The product should generally remain unused, uninstalled, undamaged and complete with original accessories and packaging.
7. Installation and Service Charges
Installation or service charges for work already successfully performed are generally non-refundable. This does not prevent an appropriate remedy where a service was not provided, charged in error or materially deficient.
8. Approved Returns and Inspection
Where a physical return is approved, keep the product reasonably protected and complete with included accessories. Bulky products should not be independently couriered unless instructed by KAMFX. Returned or disputed products may be inspected to verify the reported issue and product condition.
9. Replacement
Where replacement is approved, we will endeavour to provide the same model. If unavailable, we may offer a comparable replacement with customer agreement or an appropriate refund.
10. Refund Method and Timeline
Approved refunds for prepaid orders will generally be issued to the original payment method. KAMFX will normally initiate an approved refund within 7 business days. Banks, card issuers, UPI providers or payment gateways may require additional processing time before the amount is reflected.
11. Failed or Duplicate Payments
If money is deducted but an order is not successfully created, or a duplicate payment occurs, contact us with the payment date, amount and transaction/reference number where available. We will verify the transaction with Razorpay/payment providers and assist with reconciliation or refund as appropriate.
12. Marketplace Purchases
Orders placed through Amazon, Flipkart or another marketplace should generally use that marketplace’s cancellation, return and refund process. KAMFX may separately provide eligible installation, warranty or after-sales support.
Customer Support
Customer / Enquiry: 7289096069
Email: customercare@kamfx.in
Address: Sector 24 – Rohini, New Delhi – 110042